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Terms & Conditions / Shipping / Privacy Policy

Please read these terms and conditions carefully as they apply to your use of this website at www.cookie.com.au. By accessing or using this website you agree to be bound by these terms and conditions.

Byron Bay Cookie Company may revise these terms and conditions from time to time in order to ensure the highest level of protection for our users and to comply with legislation.

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Privacy Policy

Byron Bay Cookie Company values the protection of your privacy, and treats your personal information with the highest levels of confidentiality. Information that you supply directly, such as through an online order, joining our Newsletter database or through general enquiries, is used only to provide the best service to our customers and personal information is always stored securely. All data collected, whether directly or indirectly, is used only by Byron Bay Cookie Company and is never provided to any other party without your permission.

Cookies

When you visit our website, we, and/or a third party, may place cookies on your browser to determine information including (but not limited to) your computer's location, browsing activity and time spent on each web page. We and/or Google may use this information to report on website activity and optimise future user experience. By using this website and agreeing to this policy, you grant us permission to place and store cookies on your browser. Cookies can be managed by accessing the individual settings in your browser.

Purchasing and Payment

When placing an order on our website, we record sufficient personal details to confirm your identity, and to ensure we send goods to the correct address. At no time do we record your credit card information on our site. When you purchase goods at www.cookie.com.au your payment details are processed securely by our secure payment gateway which has the highest possible level of certificate and Secure Socket Layer security. We keep a secure record of your payment details until the point your order is packed and dispatched, to assist with any changes to your order. After your order is processed, your payment details are not stored in any form.

Legal Obligation

We reserve the right to use or disclose any information without notice or consent as needed to satisfy any law, regulation or legal request; to conduct investigations of consumer complaints or possible breaches of law; to protect the integrity of our site and our property; to protect the safety of our visitors or others; to fulfill your requests; or to cooperate in any legal investigation.

Product Availability

Whilst we make every effort to ensure availability of all products shown on this site, at any one time there may be items unavailable. If a purchase of an unavailable item is made, the purchaser will be offered the choice of a full refund, or to choose another product.

Shipping

Byron Bay Cookie Company ships both domestically (Australia) and internationally using Australia Post and other freight carriers. Domestic orders totalling less than $50 will be charged a flat fee of $9.95 for shipping. We offer complimentary (free) shipping for domestic orders totalling $50 or more. You will see the relevant charge before your payment is required at checkout.

Shipping for international orders is automatically calculated using the weight / dimensions of your order and the country of destination. You will see the relevant shipping charge before your payment is required at checkout. Byron Bay Cookie Company complies with Australian regulations; however, the country of destination may have different requirements for importing our products. As such we cannot be liable for any additional duties, taxes or surcharges that you (or the recipient) may have to pay on delivery to the country of destination. If you are unsure or require further information, please check with local authorities / local customs before placing your order.

We aim to dispatch all orders within 3 working days of your order being placed online. Delivery via Australia Post within Australia takes on average between 2-5 working days after the order has been dispatched, depending on your location (as per the information supplied on Australia Post's Australia Post). International delivery varies depending on the country of destination.

Please expect longer delivery times in peak periods such as the Christmas period. See further below re Christmas Deliveries.

Should you have any questions relating to the progress of your order please contact us at orders@cookie.com.au.

Return Policy

If we supply an incorrect product, please notify us on 02 6639 6300 or at orders@cookie.com.au within 48 hours of delivery and as long as the product is unopened we will arrange the correct product to be sent at no additional cost. We do not exchange or refund for change of mind, individual tastes or incorrect products ordered. In the instance that a product may have exceeded its use by date when received, or is faulty in some way, Byron Bay Cookie Company will replace the product at no additional cost.

Copyright

Names, trademarks and logos featured on this site are copyrighted by their respective owners.

Disclaimer

Byron Bay Cookie Company provides this website, including all written and graphical content, on an as is, where is basis and makes no claims of suitability for any particular purpose.

Byron Bay Cookie Company will endeavour to ensure that any site linked to or from the pages of www.cookie.com.au will be of suitable content, but is not responsible for the content of these external sites. Byron Bay Cookie Company will not be held responsible for any loss, damage or injury caused by, or related to, the use of any information contained on this website at any time and provides no warranty of any kind.

Christmas Deliveries

Byron Bay Cookie Company values all our loyal customers and at this time of year we strive to deliver the quality of service we offer throughout the year, however due to the busy Christmas period we cannot guarantee all orders placed after Sunday 11th December will be received before Christmas Day. This is partly due to expected delays with Australia Post and other freight carriers over the holiday period. 

Please be patient with us and we will try our best to get orders dispatched as soon as we can and feel free to contact us at orders@cookie.com.au should you have any queries about the status of your order. Please note that we cannot offer any refunds for orders delivered after Christmas Day.

Please note that orders placed between 22 Dec and 2 Jan will be processed on 3 Jan. Should you have any queries regarding the status of your order, please contact us on 02 6639 6300.