{
"title": "Shipping",
"content": "<h2><strong>***IMPORTANT NOTICE***</strong></h2><p> </p><h3>Shipping Charges</h3><p>Byron Bay Cookie Company ships domestically (Australia) using Australia Post and other freight carriers and couriers. We offer complimentary (free) shipping for domestic orders totaling $100 or more. Domestic orders totaling less than $100 will be charged a flat fee of $10.00 for shipping. You will see the relevant charge before your payment is required at checkout.</p><h3><strong>Order Processing Delays</strong></h3><p>We normally aim to dispatch all orders within 3 working days of your order being received online, however we have received an unprecedented number of orders over the last couple of weeks, meaning there might be a delay in processing your order. Please rest assured we are doing our very best to pack and despatch your order as quickly as possible. You will be notified via email as soon as your order has left Byron and is on its way.</p><p>Please contact us at <a href="mailto:info@cookie.com.au">info@cookie.com.au</a> or on 02 6685 5143 should you have further queries regarding processing, shipping and delivery times prior to placing your order.</p><h3><strong>Shipping Delays</strong></h3><p>In light of recent developments relating to COVID-19, please note <strong>all of our carriers</strong> (which include Australia Post, StarTrack, Couriers Please, Fastway Couriers and TNT) <strong>are currently experiencing processing and delivery delays, up to double their normal delivery times</strong>, meaning your order will take longer than usual to reach you.</p><p>Please be advised that our carriers have implemented specific delivery guidelines to minimise contact, and as such you might be given the option for the carrier to leave the parcel in a safe place. Should the driver not consider the location a safe drop, your parcel will be taken to the designated pickup point or post office and you will be informed accordingly.</p><p>As the situation continues to evolve, please be mindful that each carrier might change its delivery policy without notice. We will do our very best to keep you posted. Please contact us on 02 6685 5143 or email us at <a href="mailto:info@cookie.com.au">info@cookie.com.au</a> if you have any questions regarding the delivery of your order.</p><h3><strong>Christmas Deliveries</strong></h3><p>Please place your order no later than Sun 6 Dec to maximise your chances of pre Xmas delivery. Please note that due to order processing and delivery delays we are currently experiencing, we cannot guarantee that your order will be delivered before Christmas. As always we will do our absolute best to process and despatch your order as quickly as possible. You will be notified via email as soon as your order has been despatched from Byron Bay.</p><h3></h3><h3 style="text-align: left;">Delivery Times</h3><p>Shipping and delivery times on the Australian mainland can vary depending on your location.</p><p><strong>Updated shipping and delivery times due to COVID:</strong></p><ul><li><strong>4-10 Business Days | Sydney, Melbourne, Canberra, Brisbane</strong></li><li><strong>10-16 Business Days | Adelaide, Perth, Tasmania, NT, Regional & Country Areas</strong></li></ul><p style="text-align: left;">Please expect longer delivery times in peak periods such as the Christmas period.</p><h3 style="text-align: left;"><strong>Local Pick Up</strong></h3><p style="text-align: left;">We offer free local pick up from our gift shop located in the industrial estate in Byron Bay. Simply select "pick up" at checkout. Shoppers will be notified via email as soon as their order is ready for collection (within 2-4 working days). Shoppers will need to show their order number (received via email) in order to collect their order. Pick up available Monday to Friday between 10am-3:30pm.</p><p style="text-align: left;">Pick up location: Shop 1, Ozigo Complex, Cnr Ewingsdale Rd & Bayshore Dr, Byron Bay NSW 2481. Ph: 02 6685 5143</p><h3 style="text-align: left;"><strong></strong></h3><h3 style="text-align: left;"><strong>Questions?</strong></h3><p style="text-align: left;">Should you have any questions relating to the progress of your order please contact us at <a href="mailto:info@cookie.com.au">info@cookie.com.au</a> or call 02 6685 5143 Mon-Fri 10am-4pm.</p><p style="text-align: left;"> </p><h2 style="text-align: left;"><strong>Return Policy</strong></h2><p style="text-align: left;">If we supply an incorrect product, please notify us via email at <a href="mailto:info@cookie.com.au">info@cookie.com.au</a> within 48 hours of delivery and as long as the product is unopened and intact we will arrange for the correct product to be sent at no additional cost. Please place your order carefully as <strong>we do not exchange or refund for change of mind, individual tastes, dietary requirements or incorrect products ordered.</strong> In the instance that a product may have exceeded its use by date when received, or is faulty in some way, Byron Bay Cookie Company will replace the product at no additional cost.</p>",
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