{ "title": "Shipping", "content": "<p style="text-align: left;">Byron Bay Cookie Company ships domestically (Australia) using Australia Post and other freight carriers and couriers. Domestic orders totalling less than $75 will be charged a flat fee of $10.00 for shipping. We offer complimentary (free) shipping for domestic orders totalling $75 or more. You will see the relevant charge before your payment is required at checkout.</p><p style="text-align: left;">We aim to dispatch all orders within 3 working days of your order being received online. Shipping and delivery times on the Australian mainland can vary depending on your location.</p><ul><li><strong> 2-5 Business Days  |  Sydney, Melbourne, Canberra, Brisbane </strong></li><li><strong>5-8 Business Days  |  Adelaide, Perth, Regional &amp; Country Areas</strong></li></ul><ul style="text-align: left;"></ul><p style="text-align: left;">Please contact us at <a href="mailto:info@cookie.com.au">info@cookie.com.au</a> or on 02 6685 6925 should you have further queries regarding shipping and delivery times prior to placing your order.</p><p style="text-align: left;">Please expect longer delivery times in peak periods such as the Christmas period.</p><p style="text-align: left;">Should you have any questions relating to the progress of your order please contact us at <a href="mailto:info@cookie.com.au">info@cookie.com.au</a>.</p><p style="text-align: left;">***IMPORTANT NOTICE***</p><p style="text-align: left;">In light of recent developments relating to COVID-19, we have been advised by all our carriers (which include Australia Post, StarTrack, Couriers Please and Fastway Couriers) that delivery drivers will be leaving parcels in a safe place without requiring a signature and automatically granting Authority to Leave. Should the driver not consider the location a safe drop, your parcel will be taken to the designated pickup point or post office. Please note that some carriers are currently experiencing processing and delivery delays. As the situation continues to evolve, please be mindful that each carrier might change its delivery policy without notice. We will do our very best to keep you posted. Please contact us on 02 6685 6925 or email us at <a href="mailto:info@cookie.com.au">info@cookie.com.au</a> if you have any questions regarding the delivery of your order.</p><h2 style="text-align: left;"><strong>Return Policy</strong></h2><p style="text-align: left;">If we supply an incorrect product, please notify us via email at <a href="mailto:info@cookie.com.au">info@cookie.com.au</a> within 48 hours of delivery and as long as the product is unopened and intact we will arrange for the correct product to be sent at no additional cost. Please place your order carefully as we do not exchange or refund for change of mind, individual tastes, dietary requirements or incorrect products ordered. In the instance that a product may have exceeded its use by date when received, or is faulty in some way, Byron Bay Cookie Company will replace the product at no additional cost.</p>", "metafields": {} }